Privacy policy

Privacy Policy

Last Updated: March 31, 2026

1. Introduction

Beyond Hair (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://beyondhairprogram.com (the “Site”).

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

2. Information We Collect

We may collect the following types of personal information:

a. Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed via secure third-party providers)
  • Account login details (if applicable)

b. Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent
  • Cookies and tracking data

c. Order & Interaction Data

  • Purchase history
  • Cart activity (including abandoned cart behavior)
  • Customer support interactions

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve our website and user experience
  • Personalize product recommendations
  • Send marketing emails or SMS (only with your consent)
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Marketing & Communications

If you opt-in, we may send you:

  • Promotions and offers
  • Product updates
  • Educational content related to hair care

You can unsubscribe at any time via:

  • The unsubscribe link in emails
  • Contacting us at: support@beyondhairprogram.com

5. Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third-party service providers for purposes such as:

  • Payment processing
  • Order fulfillment and shipping
  • Website analytics and performance
  • Marketing and advertising services
  • Customer support tools

These partners are only permitted to use your data to perform services on our behalf.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance
  • Analyze user behavior
  • Enable personalized advertising

Types of cookies we use:

  • Essential cookies (required for functionality)
  • Analytics cookies
  • Marketing cookies

You can manage your cookie preferences via your browser settings or our cookie banner.

7. Data Retention

We retain your personal information only as long as necessary:

  • Orders: 5 years
  • Marketing data: Until you unsubscribe
  • Customer support data: 12 months

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to marketing
  • Request data portability

To exercise your rights, contact:
📩 support@beyondhairprogram.com

9. Data Security

We implement appropriate technical and organizational measures to protect your data.

However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your own. We ensure appropriate safeguards are in place to protect your data.

12. Children’s Privacy

Our products and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

13. Quizzes and Personalized Recommendations

We may offer quizzes or interactive tools to provide personalized product recommendations.

When you use these tools, we may collect information such as:

  • Hair concerns
  • Lifestyle habits
  • Product preferences
  • General wellness-related information

This information is used solely to:

  • Recommend suitable products
  • Improve your experience
  • Personalize your journey on our Site

⚠️ Important Notice:
These tools are provided for informational and cosmetic purposes only and do not constitute medical advice, diagnosis, or treatment.

We recommend that you do not provide sensitive personal or medical information when using these tools.

We do not use quiz data to make automated medical decisions.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

15. Contact Us

If you have any questions about this Privacy Policy:

📧 Email: support@beyondhairprogram.com